Imprint

Imprint for Solaris SE

Address

Solaris SE
Cuvrystraße 53
10997 Berlin, Germany

ADAC Kreditkarten-Service (only for ADAC credit card holders)

ADAC Kreditkarten-Service
Solaris SE
Postfach 1149
35607 Aßlar
Phone.: +49 89 76 76 17 50 (24-hour-service)
or contact us via the Kontaktformular.

Customer Support Contact

Tel: +49 30 837 97775, Opening Hours: Monday-Friday, 13:00 to 15:00
Email: Please contact us via our Help Center
For potential collaboration inquiries, please click here.

For Spanish customers
Tel: +34 800 000 043 (Toll Free), Opening Hours: Monday-Friday, 13:00 to 15:00

General inquiries / Contact

Tel: +49 30 837 97775
Fax: +49 (0)30 232 5678 999

Legal Representatives

Management Board: Steffen Jentsch, Dr. Matthias Heinrich
Chairman of the Supervisory Board: Yasuhiro Fujiki

Supervisory Authorities

German Federal Financial Supervisory Authority (BaFin)
Graurheindorfer Straße 108
53117 Bonn, Germany

and

Marie-Curie-Str. 24-28
60439 Frankfurt am Main, Germany
Website: www.bafin.de

European Central Bank
Sonnemannstraße 20
60314 Frankfurt am Main, Germany

Commercial register and VAT registration number

Register court: Amtsgericht (Local Court) Berlin Charlottenburg
Company registration number: HRB 248259 B
VAT registration number: DE301501229

Insurance services

Solaris SE (Insurance Intermediary Register No.: D-BANT-EGKEN-13) is registered in the Intermediary Register as an insurance agent with a license pursuant to Section 34d (1) GewO at the Berlin Chamber of Industry and Commerce. The registration can be checked as follows: http://www.vermittlerregister.info/

Licensing and supervisory authority

Berlin Chamber of Industry and Commerce
Fasanenstr. 85
10623 Berlin
Telephone: 030 31510-0
E-mail: service@berlin.ihk.de
https://www.ihk.de/berlin/

Legal job title

Insurance agent with permission according to §34d Abs. 1 GewO
Registration number: D-BANT-EGKEN-13
Berlin Chamber of Industry and Commerce
Fasanenstr. 85
10623 Berlin

Professional regulations

Section 34d of the Trade Regulation Act (GewO) for insurance brokers and insurance consultants
Sections 59 - 68 of the Insurance Contract Act (VVG)
Section 48b of the Insurance Supervision Act (VAG) - Ordinance on Insurance Brokerage and Consulting (VersVermV)

Foreign Account Tax Compliance

Global Intermediary Identification Number (GIIN): V2UCSB.00000.SP.276

Complaints procedure

You can contact us with your complaint by the following means:

Customers of German branch

Internal Complaints Office:

Tel: +49 30 837 97775, Opening Hours: Monday-Friday, 13:00 to 15:00
Email: support[at]solarisgroup.com
In writing: Solaris Customer Support / Complaints Management, Cuvrystraße 53, 10997 Berlin, Germany

Furthermore, you have the following out-of-court options:

Supervisory Complaint to BaFin:
You have the option to complain to the Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht - BaFin), Graurheindorfer Straße 108, 53117 Bonn, Germany, regarding violations of the Payment Services Supervision Act (Zahlungsdienstleistungsgesetz - “ZAG”), §§ 675c to 676c BGB or Article 248 of the Introductory Act to the German Civil Code (Einführungsgesetzes zum Bürgerlichen Gesetzbuch –“EGBGB”).

Conciliation Body at BaFin:
For the resolution of disputes related to provisions of the German Banking Act (KWG) concerning banking business pursuant to § 1 para. 1 sentence 2 KWG or financial services pursuant to § 1 para. 1a sentence 2 KWG, as well as disputes related to the German Investment Code (KAGB), you may contact the conciliation body (Schlichtungsstelle) at the BaFin, Department VBS 12, Marie-Curie-Straße 24-28, 60439 Frankfurt am Main, Email: schlichtungsstelle@bafin.de, Website: www.bafin.de/schlichtungsstelle.

Conciliation Body at Deutsche Bundesbank:
In addition, you may contact the conciliation body (Schlichtungsstelle) at the Deutsche Bundesbank (German Federal Bank) for the out-of-court settlement of disputes concerning payment services contracts. The complaint should be addressed to: Schlichtungsstelle bei der Deutschen Bundesbank, Postfach 10 06 02, 60006 Frankfurt am Main, E-Mail: schlichtung@bundesbank.de, www.bundesbank.de/schlichtungsstelle.

Solaris’ principles for dealing with complaints

Customers of French branch

Email: reclamations[at]solarisgroup.com
In writing: Solaris SE, Succursale France, Service Réclamation, 7 rue Meyerbeer, 75009 Paris, France
Please refer to the complaints procedure for France under the following links:
Français: Réclamations client et Service des réclamations de Solaris SE - Succursale française
English: Customer complaints and the Customer Complaints Department at Solaris SE - French Branch

Customers of Italian branch

Email: reclami[at]solarisgroup.com
Certified e-mail (Posta Elettronica Certificata or PEC): reclami@pec.solarisbank.it
In writing: Solaris SE, Succursale Italiana, Via Pola, 11, 20124 Milano (MI), Italia
Please refer to the complaints procedure for Italy under the following links:
Italiano: I reclami dei clienti e l'Ufficio Reclami di Solaris SE - Filiale Italiana
English: Customer complaints and the Customer Complaints Department at Solaris SE - Italian Branch

Customers of Spanish branch

Email: reclamaciones[at]solarisgroup.com
In writing: Solaris SE, Paseo de Recoletos 5, 28004 Madrid, Spain
Please refer to the complaints procedure for Spain under the following links:
Español: Reclamaciones y Servicio de Atención al Cliente de "Solaris SE", Sucursal en España
English: Customer complaints and the Customer Complaints Department of "Solaris SE", Sucursal en España
Annex: Regulation of the complaints management department/Reglamento de funcionamiento del servicio de atención al cliente

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